Warranty simplified and explained!

Ugee (Europe) Warranty

Should any issue arises with the product, we strongly encourage our user to check our Self Help & Knowledge Base and/or email our customer support team (support@ugee.eu) first.

Important

Our EU warranty service is for genuine Ugee products (and supplied by authorized seller) only

How long is the warranty?

Ugee products are covered by a full 12 Months warranty from the date of purchase

For example, if you ordered the item on 5 Oct 2016, any defect discovered on or before 5 Oct 2017 will be covered by the warranty.

Please note that our customer support is for a life time, so even if your warranty expired, we are still here to give you the technical support you need.

What products are included?

Products covered by our warranty include and limited to the following model numbers: EX05, EX07, G3, G5, M540, M708, M6370, M1000L, R3B, CV720, Rainbow3, P50, P51S, UG1910 and UG 2150

What is excluded?

Ugee makes no warranty to the following items:

  1. Software – any programs created by Ugee and or its affiliates
  2. Accessories – consumable item including and not limited to pen holder, pen nibs and USB cable

What damage the warranty does & does not cover?

The warranty covers defects from normal use.

The warranty does not cover wear and tear or damage due to neglect, improper installation, misuse and accidental damage

What can I claim?

Ugee has the sole discretion to choose to repair or replace or refund your order – but we will take our customer’s preference into consideration.

How do I claim?

When making a warranty claim, a receipt of the original retail purchase must be presented unless you have registered your product.

All warranty claim(s) must be written in English and emailed/sent to: support@ugee.eu

In the email, you must also include:

  1. Statement indicating clearly that you want make a claim under your warranty
  2. Enclose your product serial number – thiscan be found on the back of your graphics tablet. It is the combination of letters and numbers next to “S/N:” underneath the barcode
  3. Describe the problem(s) you are experiencing with the product in as much detail as possible.

Our staff will get in touch with you shortly to provide technical support.

Should we not be able to resolve the problem described in your email, we will send you a RMA (Return Merchandise Authorization) to return the product to a European service center location designated by Ugee.

You will need to comply with the requirements of the RMA (which may differ from case to case) – normally you will be asked to enclose a note stating your full name, Ugee return reference and original order number.