When making a warranty claim, a receipt of the original retail purchase must be presented unless you have registered your product.
All warranty claim(s) must be written in English and emailed/sent to: firstname.lastname@example.org
In the email, you must also include:
- Statement indicating clearly that you want make a claim under your warranty
- Enclose your product serial number – thiscan be found on the back of your graphics tablet. It is the combination of letters and numbers next to “S/N:” underneath the barcode
- Describe the problem(s) you are experiencing with the product in as much detail as possible.
Our staff will get in touch with you shortly to provide technical support.
Should we not be able to resolve the problem described in your email, we will send you a RMA (Return Merchandise Authorization) to return the product to a European service center location designated by Ugee.
You will need to comply with the requirements of the RMA (which may differ from case to case) – normally you will be asked to enclose a note stating your full name, Ugee return reference and original order number.